Privacy Policy

Effective Date: October 6, 2026

GoodCarrier.io (“GoodCarrier,” “we,” “us,” or “our”) respects your privacy and is committed to being transparent about how we collect, use, disclose, and protect information.

This Privacy Policy explains how GoodCarrier.io collects and processes information when you visit, access, register for, or use the GoodCarrier.io website, platform, databases, and related services (collectively, the “Service”).

By using GoodCarrier.io, you acknowledge the practices described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use the Service.

1. WHO WE ARE

GoodCarrier.io is an information-sharing platform designed primarily for freight brokers, logistics professionals, and other transportation-industry participants.

GoodCarrier.io allows authorized users to search for motor carriers and submit information concerning positive experiences they have had with those carriers.

GoodCarrier.io is operated from the United States, including South Carolina.

For purposes of applicable privacy laws, GoodCarrier.io may act as a business, controller, or similar entity with respect to certain personal information collected through the Service.

2. INFORMATION WE COLLECT

The information we collect depends on how you interact with GoodCarrier.io.

We may collect the following categories of information.

A. Account Information

When you create an account, we may collect:

• Email address;
• Password or authentication credentials;
• Full name;
• Brokerage or company name;
• Brokerage MC number;
• Account status;
• Account approval information; and
• Other information you voluntarily provide during registration.

Your password is used to authenticate your account and should not be shared with others.

B. Testimonial and Carrier Information

When you submit a carrier testimonial or other information through GoodCarrier.io, we may collect:

• Motor carrier name;
• MC number;
• Equipment type;
• Whether the carrier used team drivers;
• Whether the shipment involved hazmat;
• Origin city and state;
• Destination city and state;
• Port from which a container originated, where applicable;
• Date the load was booked;
• Your name or company name, if you voluntarily provide it;
• Information concerning what the carrier did well;
• Your written comments or testimonial;
• Other information you voluntarily include in your submission.

Some of this information concerns businesses rather than individuals and may not constitute “personal information” or “personal data” under applicable law.

However, where information can reasonably be associated with an identifiable individual, we may treat it as personal information to the extent required by applicable law.

C. Information You Provide to Us

We may collect information you voluntarily provide when you:

• Create an account;
• Sign in;
• Submit a testimonial;
• Contact us;
• Request support;
• Submit a privacy request;
• Report an issue;
• Communicate with us; or
• Otherwise interact with the Service.

You should not submit sensitive personal information through GoodCarrier.io unless specifically requested and authorized by us.

Do not submit:

• Social Security numbers;
• Driver’s license numbers;
• Passwords;
• Payment-card information;
• Bank-account information;
• Authentication credentials;
• Medical information;
• Private employee information; or
• Other highly sensitive personal information

in a testimonial or other submission.

3. INFORMATION COLLECTED AUTOMATICALLY

When you access GoodCarrier.io, certain information may be collected automatically through your browser, device, server logs, or similar technologies.

Depending on how the Service is configured, this may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• General geographic information derived from IP address;
• Pages viewed;
• Features used;
• Date and time of access;
• Referring website;
• Approximate session information;
• Login activity;
• Error and diagnostic information; and
• Other technical information necessary to operate and secure the Service.

We may use this information to operate, secure, maintain, troubleshoot, analyze, and improve GoodCarrier.io.

We do not use precise GPS location information as part of the normal operation of the Service unless specifically disclosed to you.

4. COOKIES AND SIMILAR TECHNOLOGIES

GoodCarrier.io may use cookies, local storage, session technologies, pixels, or similar technologies.

These technologies may be used to:

• Keep users signed in;
• Maintain sessions;
• Remember preferences;
• Protect account security;
• Understand how the Service is used;
• Diagnose technical problems;
• Measure Service performance;
• Improve the user experience; and
• Support analytics or other legitimate business purposes.

Some cookies may be essential to the operation of GoodCarrier.io.

Other cookies or similar technologies may be provided by third-party service providers.

Your browser may allow you to control or block certain cookies. However, disabling certain cookies may cause portions of GoodCarrier.io to function improperly.

5. HOW WE USE INFORMATION

We may use information we collect for the following purposes:

Providing the Service

We use information to:

• Create and maintain accounts;
• Authenticate users;
• Approve or review accounts;
• Provide access to GoodCarrier;
• Display carrier information;
• Process testimonials;
• Operate carrier searches;
• Provide customer support; and
• Perform other functions necessary to provide the Service.

Security and Fraud Prevention

We may use information to:

• Protect accounts;
• Detect unauthorized access;
• Detect fraudulent activity;
• Prevent abuse;
• Investigate suspicious activity;
• Protect the integrity of the database; and
• Protect GoodCarrier.io and its users.

Improving GoodCarrier

We may use information to:

• Understand how users interact with the Service;
• Improve features;
• Improve the database;
• Troubleshoot technical problems;
• Analyze usage trends;
• Develop new features; and
• Improve the overall user experience.

Communications

We may use your information to:

• Respond to inquiries;
• Provide account-related communications;
• Respond to privacy requests;
• Communicate regarding your account;
• Provide important Service notices; and
• Contact you regarding matters necessary to administer the Service.

We may also send optional promotional or marketing communications where permitted by applicable law. You may opt out of promotional communications by following the unsubscribe instructions provided in the communication.

Legal and Compliance Purposes

We may use information when reasonably necessary to:

• Comply with applicable laws;
• Respond to lawful requests;
• Respond to subpoenas, court orders, or legal process;
• Protect our legal rights;
• Enforce our Terms of Service;
• Investigate fraud or abuse;
• Protect users;
• Protect the security of the Service; or
• Prevent harm to GoodCarrier.io or others.

6. HOW WE USE TESTIMONIAL INFORMATION

The primary purpose of GoodCarrier.io is to allow transportation professionals to share information about motor carriers with whom they have had positive business experiences.

When you submit a testimonial, information from your submission may be incorporated into a carrier profile or otherwise displayed to authorized GoodCarrier.io users.

For example, a submission may allow users to see information concerning:

• The carrier;
• MC number;
• Equipment;
• General lane information;
• Shipment characteristics;
• What the carrier did well; and
• Other information submitted by the user.

The purpose of displaying this information is to help other transportation professionals make more informed carrier-selection decisions.

7. YOUR NAME AND BROKERAGE INFORMATION

GoodCarrier.io may collect your full name and brokerage information when you create an account.

If you voluntarily include your name or company information in a testimonial, that information may be displayed with or associated with the testimonial.

You should not include personal information in a testimonial unless you intend for that information to potentially be viewed by other authorized users.

Where possible, GoodCarrier.io may allow users to submit testimonials without publicly displaying the submitting individual’s name.

8. HOW WE SHARE INFORMATION

We may share information in the following circumstances.

A. With Other Authorized GoodCarrier Users

Information submitted to the Service for inclusion in the GoodCarrier database may be displayed to authorized users of GoodCarrier.io.

This is a core function of the Service.

For example, information concerning a carrier’s equipment, lane, shipment experience, and what the carrier did well may be displayed to other authorized users.

B. With Service Providers

We may share information with third-party companies that provide services necessary to operate GoodCarrier.io.

These providers may assist with:

• Website hosting;
• Database hosting;
• Authentication;
• Email;
• Security;
• Analytics;
• Infrastructure;
• Technical support;
• Data storage;
• Error monitoring; and
• Other technology services.

These service providers are permitted to access information only as reasonably necessary to provide services to GoodCarrier.io or as otherwise permitted by applicable law.

C. Legal Requirements

We may disclose information when reasonably necessary to:

• Comply with applicable law;
• Respond to a subpoena;
• Respond to a court order;
• Respond to lawful government requests;
• Protect our rights;
• Protect the safety of users or others;
• Investigate fraud;
• Investigate security incidents; or
• Enforce our agreements.

D. Business Transfers

If GoodCarrier.io is involved in a:

• Merger;
• Acquisition;
• Financing;
• Reorganization;
• Bankruptcy;
• Sale of assets;
• Sale of the business; or
• Similar corporate transaction,

information associated with the Service may be transferred as part of that transaction, subject to applicable law.

E. With Your Direction or Consent

We may disclose information when you direct us to do so or when you provide consent where consent is required.

9. WE DO NOT SELL PERSONAL INFORMATION FOR MONEY

As of the Effective Date of this Privacy Policy, GoodCarrier.io does not sell users’ personal information to third parties for monetary consideration.

GoodCarrier.io’s business model is based on providing access to its information-sharing platform and database, not selling individual users’ personal information.

We may, however, use third-party service providers to operate the website, and certain privacy laws may define certain forms of advertising, analytics, or data disclosure as “sharing,” “sale,” or similar activity even where no money is exchanged.

If our data practices materially change, we will update this Privacy Policy and provide any notices or choices required by applicable law.

10. WE DO NOT USE USER DATA TO CREATE CONSUMER REPORTS

GoodCarrier.io is not intended to function as a consumer reporting agency, credit reporting agency, employment screening service, or similar regulated consumer-reporting service.

Information on GoodCarrier.io is provided for transportation-industry informational and due-diligence purposes.

Users are responsible for determining whether their use of information obtained from GoodCarrier.io is subject to any additional legal requirements.

11. DATA RETENTION

We retain information for as long as reasonably necessary to:

• Provide the Service;
• Maintain user accounts;
• Maintain the integrity of the GoodCarrier database;
• Prevent fraud and abuse;
• Maintain security;
• Resolve disputes;
• Comply with legal obligations;
• Enforce our agreements; and
• Protect our legal rights.

The length of time information is retained may depend on the nature of the information and the purpose for which it was collected.

Deleting an account does not necessarily mean that all information associated with the account will immediately be permanently deleted.

For example, we may retain information when reasonably necessary for:

• Legal compliance;
• Fraud prevention;
• Security;
• Accounting;
• Dispute resolution;
• Enforcement of agreements;
• Backup systems; or
• Other legitimate purposes permitted by law.

Where applicable law requires deletion, we will process deletion requests in accordance with that law.

12. INFORMATION SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, misuse, or destruction.

These measures may include:

• Access controls;
• Authentication controls;
• Password protections;
• Encryption or secure transmission where appropriate;
• Hosting and infrastructure security;
• Monitoring;
• Administrative safeguards; and
• Other reasonable security measures appropriate to the nature of the information.

However, no website, database, network, or electronic transmission can be guaranteed to be completely secure.

You acknowledge that no security system is completely immune from unauthorized access, hacking, malware, or other security threats.

13. DATA BREACHES AND SECURITY INCIDENTS

If GoodCarrier.io becomes aware of a security incident involving personal information, we will investigate the incident and provide notifications where required by applicable federal or state law.

Notification requirements may vary depending on:

• The type of information involved;
• The number of affected individuals;
• The state in which an affected individual resides; and
• Other circumstances.

Nothing in this Privacy Policy limits our obligations under applicable breach-notification laws.

14. YOUR PRIVACY RIGHTS

Depending on where you live and applicable law, you may have rights concerning personal information we maintain about you.

These rights may include:

• The right to know or access personal information;
• The right to request correction of inaccurate personal information;
• The right to request deletion;
• The right to obtain a copy of certain personal information;
• The right to data portability;
• The right to opt out of certain sales or sharing;
• The right to opt out of targeted advertising;
• The right to limit certain uses of sensitive personal information;
• The right to appeal certain privacy-request decisions;
• The right not to receive discriminatory treatment for exercising applicable privacy rights; and
• Other rights provided by applicable law.

Not every right is available in every state, and exceptions may apply.

15. HOW TO SUBMIT A PRIVACY REQUEST

You may submit a privacy-related request by contacting GoodCarrier.io through the contact information provided on the Service.

Your request should identify:

• Your name;
• Email address associated with your account, if applicable;
• The nature of your request; and
• Any information reasonably necessary for us to process the request.

You do not need to create a new account solely to submit a privacy request.

We may need to verify your identity before completing certain requests.

This is intended to protect your information and prevent unauthorized individuals from accessing, changing, or deleting personal information.

16. VERIFYING PRIVACY REQUESTS

Depending on the nature of your request, we may ask for additional information reasonably necessary to verify your identity.

We will attempt to limit verification information to what is reasonably necessary for the request.

We will not ask you to provide your password through an email or other insecure communication method.

If we cannot reasonably verify that a request came from the individual whose information is involved, we may decline to complete the request where permitted by applicable law.

17. APPEALS

Where applicable law provides a right to appeal a decision concerning a privacy request, you may submit an appeal through the same privacy-request contact method described above.

Your appeal should identify:

• The original request;
• The decision you are appealing; and
• Any information you believe should be considered.

We will review appeals in accordance with applicable law.

18. CALIFORNIA PRIVACY RIGHTS

This section applies to California residents to the extent the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), applies to GoodCarrier.io’s processing of their personal information.

California residents may have rights including:

Right to Know

You may have the right to request information regarding:

• Categories of personal information collected;
• Sources of personal information;
• Purposes for collecting or using personal information;
• Categories of third parties to whom personal information is disclosed; and
• Specific pieces of personal information, subject to applicable exceptions.

Right to Delete

You may request deletion of personal information we collected from you, subject to exceptions permitted by law.

Right to Correct

You may request correction of inaccurate personal information, subject to applicable law.

Right to Opt Out of Sale or Sharing

You may have the right to opt out of the sale or sharing of personal information as those terms are defined under California law.

GoodCarrier.io does not currently sell personal information for monetary consideration.

If GoodCarrier.io engages in activity that constitutes a “sale” or “sharing” under California law, we will provide the applicable notices and opt-out mechanisms required by law.

Right to Limit Certain Uses of Sensitive Personal Information

Where applicable, California residents may have the right to limit certain uses or disclosures of sensitive personal information.

Right to Non-Discrimination

GoodCarrier.io will not discriminate against a California resident for exercising rights provided by applicable California privacy law.

California residents may submit privacy requests using the process described in this Privacy Policy.

For additional information regarding California privacy rights and applicable regulations, California residents may consult the California Privacy Protection Agency and California Attorney General.

19. OTHER STATE PRIVACY RIGHTS

Residents of states with comprehensive privacy laws may have additional rights depending on whether those laws apply to GoodCarrier.io.

These laws may include privacy laws in states such as:

• Colorado;
• Connecticut;
• Delaware;
• Indiana;
• Iowa;
• Kentucky;
• Maryland;
• Minnesota;
• Montana;
• Nebraska;
• New Hampshire;
• New Jersey;
• Oregon;
• Tennessee;
• Texas;
• Utah;
• Virginia; and
• Other jurisdictions that enact or amend comprehensive privacy laws.

Rights and applicability vary by state.

Where a state law applies to GoodCarrier.io and provides rights that differ from or exceed those described elsewhere in this Privacy Policy, GoodCarrier.io will provide those rights to the extent required by applicable law.

This may include rights to:

• Access personal data;
• Correct personal data;
• Delete personal data;
• Obtain portable copies of personal data;
• Opt out of targeted advertising;
• Opt out of certain sales or disclosures;
• Opt out of certain profiling;
• Appeal privacy-request decisions; and
• Exercise other rights provided by applicable law.

GoodCarrier.io does not intend for this Privacy Policy to eliminate or restrict any privacy right that cannot legally be waived.

20. SENSITIVE PERSONAL INFORMATION

GoodCarrier.io does not intentionally request sensitive personal information through its carrier testimonial system.

Users should not submit sensitive personal information about themselves or another person unless specifically requested and legally appropriate.

Examples include:

• Social Security numbers;
• Financial account information;
• Payment-card information;
• Passwords;
• Authentication credentials;
• Medical information;
• Biometric information;
• Precise location information; and
• Government identification numbers.

If you believe sensitive information has been submitted to GoodCarrier.io improperly, contact us so that we can review the information and take appropriate action.

21. INFORMATION ABOUT OTHER PEOPLE

You should not submit personal information about another individual unless you have a legitimate basis and legal authority to do so.

For example, you should not include a driver’s:

• Personal phone number;
• Home address;
• Social Security number;
• Driver’s license number;
• Personal financial information;
• Medical information; or
• Other sensitive personal information

in a carrier testimonial.

GoodCarrier.io may remove information that appears to contain unnecessary or sensitive personal information.

22. CHILDREN’S PRIVACY

GoodCarrier.io is intended for business users and is not directed toward children.

GoodCarrier.io does not knowingly solicit personal information from children under the age of 13.

If you believe that a child has provided personal information to GoodCarrier.io, please contact us.

If we become aware that we have collected personal information from a child in circumstances where applicable law requires deletion or parental consent, we will take appropriate action consistent with applicable law.

23. DO NOT TRACK

Some web browsers offer “Do Not Track” or similar settings.

Because there is not a uniform industry standard governing how websites must respond to these signals, GoodCarrier.io may not respond to every browser-based Do Not Track signal in the same manner.

Where applicable law requires recognition of a particular opt-out preference signal, GoodCarrier.io will comply with applicable legal requirements.

24. THIRD-PARTY WEBSITES

GoodCarrier.io may contain links to third-party websites or services.

This Privacy Policy applies only to GoodCarrier.io unless otherwise expressly stated.

We are not responsible for the privacy practices of third-party websites.

Before providing information to a third-party website, you should review that website’s privacy policy.

25. THIRD-PARTY SERVICE PROVIDERS

GoodCarrier.io may use third-party vendors to operate portions of the Service.

These vendors may provide:

• Hosting;
• Authentication;
• Database services;
• Email;
• Security;
• Analytics;
• Infrastructure;
• Error monitoring;
• Customer support;
• Data storage; or
• Other technical services.

Third-party providers may process information on behalf of GoodCarrier.io as necessary to provide their services.

The categories of third parties with whom we may share information include:

• Hosting and infrastructure providers;
• Authentication providers;
• Database providers;
• Security providers;
• Analytics providers;
• Communication providers;
• Professional advisers;
• Legal and accounting service providers; and
• Government authorities where legally required.

26. INTERNATIONAL DATA TRANSFERS

GoodCarrier.io is operated in the United States.

If you access GoodCarrier.io from outside the United States, information you provide may be transferred to, stored in, or processed in the United States or other jurisdictions where our service providers operate.

Privacy laws in those jurisdictions may differ from the laws where you reside.

By using GoodCarrier.io, you acknowledge that information may be processed in the United States, subject to applicable law.

Where applicable law requires additional safeguards for international transfers, we will implement those safeguards as required.

27. BUSINESS INFORMATION VS. PERSONAL INFORMATION

GoodCarrier.io primarily deals with information concerning businesses and motor carriers.

Information such as:

• Carrier names;
• MC numbers;
• DOT numbers;
• Equipment;
• General lanes;
• Shipment characteristics; and
• Business performance information

may concern businesses rather than individuals.

However, information may constitute personal information when it can reasonably be linked to an identifiable individual.

GoodCarrier.io will process information according to applicable law based on the nature of the information and the circumstances in which it was collected.

28. CARRIER REQUESTS CONCERNING INFORMATION

GoodCarrier.io may maintain information concerning motor carriers that has been submitted by users.

A carrier may contact GoodCarrier.io regarding information associated with the carrier.

However, the existence of a carrier profile does not necessarily mean that the information constitutes personal information belonging to an individual.

GoodCarrier.io may review requests from carriers concerning:

• Incorrect information;
• Sensitive personal information;
• Confidential information;
• Impersonation;
• Fraud;
• Copyright concerns;
• Legal claims; or
• Other appropriate issues.

GoodCarrier.io reserves discretion regarding how such requests are handled, subject to applicable law.

29. LEGAL REQUESTS AND DISCLOSURES

GoodCarrier.io may preserve or disclose information when reasonably necessary to:

• Comply with law;
• Respond to valid legal process;
• Respond to subpoenas;
• Respond to court orders;
• Protect users;
• Protect GoodCarrier.io;
• Investigate fraud;
• Investigate security incidents;
• Enforce agreements; or
• Protect legal rights.

Where legally permitted, GoodCarrier.io may attempt to notify affected users before responding to certain legal requests.

We are not required to provide advance notice where prohibited by law or where immediate disclosure is necessary.

30. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically.

When we make changes, we will post the revised Privacy Policy on GoodCarrier.io and update the Effective Date.

If changes are material and applicable law requires additional notice, we will provide additional notice as required.

Your continued use of GoodCarrier.io after an updated Privacy Policy becomes effective constitutes acknowledgment of the revised Privacy Policy to the extent permitted by law.

31. STATE-SPECIFIC AND LEGAL REQUIREMENTS

Nothing in this Privacy Policy is intended to:

• Waive a privacy right that cannot legally be waived;
• Limit a right provided by applicable law;
• Prevent a governmental authority from exercising lawful authority;
• Override mandatory federal law; or
• Override mandatory state or local privacy requirements.

If a provision of this Privacy Policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will control to the extent of the conflict.

32. CONTACT US

If you have questions about this Privacy Policy or want to submit a privacy-related request, please contact GoodCarrier.io through the contact information provided on the website.

When submitting a privacy request, please include enough information for us to understand and process your request.

GoodCarrier.io

Know who you’re booking before you book them.